Job Description

PrimeFlight Aviation Services General Manager Boston Logan International Airport

PrimeFlight Aviation Services is looking for a dedicated, energetic, quality and safety focused individual to join our evergrowing family.

The General Manager reports to the Regional Vice President and oversees the operation of all commercial airline contract(s). This includes the primary responsibility for the following:

• Managing the daytoday activities of the entire operation with direct oversight and responsibility for commercial aircraft fueling
• Prioritizing workplace safety with established metrics and Service Level Agreements
• Maintaining financial performance of the location
• Exercising operational performance of the location
• Focusing on client relationships and contract retention
• Developing and implementing strategies, processes, and procedures that will effectively influence company profitability
• Achieving monthly performance metrics and all Service Level Agreements
• Identifying and securing new business opportunities
• Recruiting, interviewing, training, and hiring employees
• Being a positive role model to all personnel and the airport community
• Representing with the best intent the business priorities and professional posture of the PrimeFlight customer(s)
• Advising, consulting, and coordinating with the Regional Vice President, Corporate Controller, Corporate and Field Support Staff, Market Development Vice President and Directors, Vice President of Training and Quality Assurance, clients and vendors

Responsibilities

• Foster a safe working environment
• Hold employees accountable for safety audit performance and all operational metrics
• Meet administrative requirements as established
• Monitor and record operational and financial performance and report on a monthly and annual basis
• Work with Sales, Division Vice President and Controller to develop competitive bids for new business
• Coordinate new local account startup
• Resolve promptly all service issues in problem areas to ensure contract retention
• Share the action plan and success factors with the customers
• Perform all necessary supervisory functions to effectively and efficiently manage assigned personnel

Personnel Duties

• Develop and maintain schedules to provide proper fueling coverage
• Maintain a qualified and appropriately trained staff
• Communicate areas of accountability and performance expectations to assigned personnel
• Determine standards of performance as a basis to review progress of personnel
• Recommend salary adjustments, transfers, promotions, and terminations with appropriate documentation
• Ensure proper training of assigned personnel
• Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity
• Lead in a proactive, continuous improvement method

Additional Responsibilities

• Adapt to, positively adopt and promote any changes in corporate policy and procedures
• Direct work, appraise performance, reward, document counsel and coach employees, address complaints, and resolve problems
• Maintain and foster the working relationship with all the customers associated with the business unit
• Within the established airports community, be the face and advocate for the PrimeFlight customer(s)
• Attend meetings, events on behalf of the PrimeFlight customer(s), displaying professionalism with customers best interest in mind at all times
• Meet or exceed all established Key Performance Indicators and Service Level Agreements
• Demonstrate regular, predictable attendance at the job location
• Exceed PrimeFlight customer service and safety standards

Competency

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Operational and Financial acumen, Customer Service, Interpersonal, and Oral Communication.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications

• 18 years of age or older
• Reliable transportation
• Valid State Drivers License with a verifiable safe vehicle operating record
• Eligible to work in the United States

Education/Experience

Preferred Commercial Airline Fueling experience. Associates degree or higher. A high school diploma or equivalent may be substituted with four years of relevant experience.

Language Ability

Ability to read and interpret documents such as safety rules, operating, and maintenance instructions, and procedure manuals in English. Ability to communicate effectively in English.

Math Ability

Ability to understand and analyze financial operations, profit and loss statements, customer invoices, and other mathematical functions necessary to managing the airport operation.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills

Demonstrated proficiency in Word, Excel, Online Timekeeping and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and operations.

Supervisory Responsibilities

Direct and indirect supervision of all onsite PrimeFlight personnel.

Work Environment

The noise level in the work environment is usually moderate but may become high at various times. The employee must be willing and able to wear/utilize companysupplied personal protective equipment (hearing protection) to mitigate their noise exposure. Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Stand and walk, able to hear and respond to spoken voice and audible alarms generated by the airport and terminal environment. Specific vision abilities required for this job include: 20/20 vision with or without corrective lenses.

Work Culture

Detail and safetyoriented with qualityfocused customer satisfaction. Diversified with strong team collaboration. Performance focused on positive results.

Equality Statement

PrimeFlight Aviation Services is proud to be an Equal Opportunity Employer. All applicants and employees are considered, and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity, sexual orientation, national origin, ancestry, uniform service member, veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Compensation

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

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