Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this dynamic advisory position, you will lead the way in enhancing customer experience through innovative AI technologies. Your role will directly influence customer success and growth by managing relationships, driving product adoption, and demonstrating clear value to clients. If you thrive in a fast-paced environment and are motivated by accountability and impact, this opportunity will allow you to build a significant career in customer engagement and success.

Accountabilities

• Proactively manage customer health through intentional and outcome-driven engagement.
• Drive product adoption acceleration and articulate clear ROI to customers.
• Strengthen relationships and provide tailored advice on product fit and configuration.
• Deliver outcome-driven engagement across the customer journey.
• Identify commercial opportunities and drive revenue growth through strategic engagement.
• Use analytical insights to interpret customer data and health metrics.
• Build strategic partnerships as a trusted advisor to facilitate long-term success.

Requirements

• Minimum of 5+ years of experience in Customer Success or Customer Experience.
• Background in go-to-customer/GTM roles within enterprise technology/SaaS.
• Bachelor’s degree in a relevant field such as Business, Engineering, or Computer Science.
• Experience in driving adoption of SaaS or AI-powered solutions.
• Strong ability to influence stakeholders across various organizational levels.
• Familiarity with customer success tools (e.g., Gainsight) and quantitative analysis.
• Excellent program/project management and multitasking skills.

Benefits

• Flexible work arrangements with the possibility of remote work.
• Opportunities for professional growth and career development.
• Access to advanced tools and technologies in customer experience.
• Collaborative work culture with team-oriented onsite experiences.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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