Job Description
Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Client Service Analyst Get to Know the Opportunity This role is a part of our Voya Investment Management Entry Level Program. This program, which will begin in July 2026, is designed to develop the careers of entry level employees and provide you with the unique opportunity to begin your investment career while gaining hands-on experience and on-the-job development and training.
As a member of Voya Investment Management's Client Service and Relationship Management Team, the Client Service Analyst will support the broader team in providing service to clients of Voya IM, spanning both public and private fixed income and equity investment strategies. The individual is responsible for supporting new and existing clients by executing on ongoing relationship servicing, in partnership with Voya IM's Client Account Managers and Sales teams. The individual is expected to partner within the team and throughout Voya IM to provide external clients and their constituents regular communication and manage portfolio-related needs.
The Contributions You Will Make - Support the client servicing for Institutional, Insurance, Sub-Advisory and/or Intermediary relationships across separate account portfolios and fund investments with Voya IM, collaborating with Client Account Managers and Relationship Managers.
- Regularly interface with and amongst Voya IM teams to prepare responses to clients' portfolio related inquiries, establish accounts, lead and implement mandate changes, and resolve issues fully and timely.
- Maintain client recordkeeping system updates, prepare process documentation, contribute to RFP responses, assist with materials for client review meetings, etc.
- Ensure accuracy of client data and internal systems to ensure proper allocation of accounts, compliance, calculation of fees, timely reporting, and delivery of disclosures.
- Develop an understanding of client servicing to effectively undertake and address account-related matters, identify opportunities to enhance and/or expand service provided to clients and advisors.
- Champion initiatives that impact clients and the team, implement process enhancements to enhance the client experience.
- Ensure continuous, effective collaboration and full integration with client service team members via frequent teleconference and in-person meetings.
Minimum Knowledge and Experience - Applicants should be graduating with an undergraduate degree in December 2025 or spring/summer of 2026.
- Bachelor's degree in Business, Finance, or related field.
- Exceptional and effective verbal and written communication skills, and high level of attention to detail.
- Service oriented, client-focused, consultative philosophy.
- Teamwork mentality, and ability to develop, engage with and maintain effective working relationships with individuals throughout an organization.
- Project management skills; ability to effectively champion new initiatives, including cross-departmental coordination to present ideas and partner to implement solutions.
- Adaptable to work in an ever-changing, multi-tasked environment with competing priorities and strict deadlines.
- Ability to optimize use of technology, including working knowledge of Microsoft Office Suite and CRM systems.
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Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$70,000 USD with a target bonus incentive award
Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer - Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality : Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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Job Tags
Part time, Work experience placement, Summer work, Work at office, Local area, Flexible hours,