Mercier Consultancy is seeking a passionate and dedicated Polish Speaking Agent to join our Customer Service Department. In this role, you will be responsible for delivering exceptional service to our Polish-speaking clients, addressing their inquiries and resolving any issues they might encounter with our products and services. Your fluency in Polish will be essential in ensuring that our customers receive accurate information and support. If you have a strong commitment to customer satisfaction and enjoy helping others, we encourage you to apply! Responsibilities Handle customer inquiries via phone, email, and live chat in Polish Provide detailed information about our products and services Resolve customer issues effectively while ensuring satisfaction Maintain accurate records of interactions in our CRM system Work collaboratively with team members to enhance service quality and customer experience Participate in training sessions to improve product knowledge and service skills Help create a positive and supportive team environment Fluency in Polish and English, both written and verbal Excellent communication and interpersonal skills Prior experience in customer service or related fields is preferred Strong problem-solving abilities and a customer-focused approach Ability to manage multiple priorities in a fast-paced environment Proficiency in using customer service software and CRM systems Enthusiasm for helping customers and a positive attitude Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel And More... #J-18808-Ljbffr Mercier Consultancy
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